What We Do

Our Palliative Pain & Symptom Management Consultants (herein referred to PPSMC) are committed to providing the best service possible to support Waterloo Wellington health care providers in the delivery of a palliative approach to care. Our team does not offer services to the public.

Consultation is an active dialogue between the PPSMC and a patient’s health care team.  We do not provide direct patient care, nor do we provide documentation in a patient health record.  Learn more about our Palliative Nurse Consultant Documentation Policy & Processes.

Across the continuum of care, PPSMCs provide the following:


In-person, email, telephone or video-conference consultation with health care providers regarding an individual of any age, suffering from an advanced, life-limiting who is receiving a palliative approach to care (e.g., assessment and management of pain and other symptoms);

Consultation to health care providers for HPC program development, including:

  • application of the Model to Guide Hospice Palliative Care
  • use and integration of assessment tools and best practices
  • Health Quality Ontario Palliative Care Quality Standards
  • role clarification and development of organizational processes
  • debriefing of cases for staff

To request a PPSMC nurse consultation:

If you are interested in discussing a case with one of our PPSMCs, please contact us at 519-743-4114, ext. 129 or at hpcinfo@hospicewaterloo.ca for more information.  If you work in LTC, please contact your LTCH PPSMC. Please complete our Pre-Consultation Workup sheet.  You will be sharing this information during the Consultation discussion – please do not scan or fax this form once completed.

To request a referral for WW specialty community palliative care services:

If you are interested in referring to the community palliative team, residential hospices, etc., please complete the Request for Hospice Palliative Care Referral Form. For more information, visit https://healthcareathome.ca


Through mentoring and education, our formal and case-based courses are designed to increase ability, skill and expertise at all levels of care and scope of practice. Certificates are issued upon successful completion of each course. Programs meet professional continuing education requirements. Learn more >


We link health care providers with a compilation of evidence informed tools, resources and best practice guidelines. Learn more >

Who We Are

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